Murai is a no-code platform for creating customized AI chatbots trained on your own content. Teams can spin up a workspace, build a bot, feed it documents or website content, and deploy it across channels—without writing code. The platform focuses on speed-to-value, reliability, and enterprise-readiness.
Website: https://murai.ai/
The Challenge
Building a no-code, multi-channel, enterprise-grade chatbot platform
Murai set out to solve a common problem: organizations have answers, but knowledge lives across PDFs, websites, and internal tools. The goals were to:
- Enable setup in minutes, code-free—from first workspace to first useful bot.
- Centralize and govern knowledge so assistants answer from verified sources.
- Deliver reliable, brand-safe responses with clear tone and personality controls.
- Deploy everywhere users are—websites, shareable links, and popular messaging apps.
- Scale for teams and enterprises with workspaces, permissions, and admin controls.
Our Solution
Kalmia designed and built Murai as a full-stack platform with clear, outcome-oriented flows and room to grow.
01 Workspace & Assistant Builder
- Guided quick start: Create a workspace, add a chatbot, define goals and voice, and start testing—no engineering needed.
- Team-ready structure: Separate workspaces keep assistants, users, and knowledge organized across brands or departments.
02 Knowledge Base & Training
- Flexible ingestion: Upload documents and add website URLs to build a trusted knowledge base.
- Smart indexing: Content is parsed and organized for accurate retrieval.
- Easy maintenance: Update or expand sources anytime to keep answers current.
03 Deployment & Integrations
- One-line website embed or public share link for fast rollout on the web.
- Channel reach: Connect assistants to popular messaging and workplace apps to support users where they already are.
- Brand controls: Customize the widget’s appearance and behavior to match your style.
04 API & Extensibility
- Chatbot API: Power custom front-ends, portals, and mobile apps with the same assistant logic.
- Webhooks & events: Integrate conversations and signals with existing systems and workflows.
05 Safety, Governance & Controls
- Response moderation options help keep interactions on-policy.
- Access & permissions ensure the right people manage the right assistants.
- Data handling practices support safe, compliant deployments.
06 Analytics & Continuous Improvement
- Conversation insights highlight what users ask and how well answers land.
- Content gap detection guides what to add to the knowledge base next.
- Iteration tools make it simple to refine prompts, tone, and sources.
Chatbot Integration
To maximize usability and coverage, Murai supports multiple surfaces:
- For Website Visitors: Provide instant answers, guide users through flows, and capture qualified leads—24/7.
- For Support Teams: Deflect FAQs, surface cited source snippets, and hand off to humans when needed.
- For Shops: Act as a product assistant for faster product match and recommendations.