Murai was initially designed as a "no-code" platform for the rapid development of custom AI chatbots that draw knowledge directly from the user's documents and web content. It enabled companies to easily set up workspaces and integrate assistants into various channels without the need for programming, providing immediate value and reliability.
As the product evolved, the original SaaS solution specialized into on-premise deployments and deep integration into internal business processes, leading to its transformation into Kalmia AI Assistant.
Key Enhancements and New Functionalities:
- Advanced Source Management: Similar to NotebookLM, the application now allows for precise tracking of source documents and source citation.
- Model Flexibility: It supports the integration of various Large Language Models (LLMs) based on the client's preference.
- Security and Compliance: Includes all critical enterprise features, such as audit trails and seamless integration into existing IT systems.
Future Outlook: The future development of the solution is focused on creating a fully personalized AI agent capable of autonomously supporting specific business operations.
More: https://kalmia.si/kalmia-ai-assistant
The Challenge
Building a no-code, multi-channel, enterprise-grade chatbot platform
Murai set out to solve a common problem: organizations have answers, but knowledge lives across PDFs, websites, and internal tools. The goals were to:
- Enable setup in minutes, code-free—from first workspace to first useful bot.
- Centralize and govern knowledge so assistants answer from verified sources.
- Deliver reliable, brand-safe responses with clear tone and personality controls.
- Deploy everywhere users are—websites, shareable links, and popular messaging apps.
- Scale for teams and enterprises with workspaces, permissions, and admin controls.
Our Solution
Kalmia designed and built Murai as a full-stack platform with clear, outcome-oriented flows and room to grow.
01 Workspace & Assistant Builder
- Guided quick start: Create a workspace, add a chatbot, define goals and voice, and start testing—no engineering needed.
- Team-ready structure: Separate workspaces keep assistants, users, and knowledge organized across brands or departments.
02 Knowledge Base & Training
- Flexible ingestion: Upload documents and add website URLs to build a trusted knowledge base.
- Smart indexing: Content is parsed and organized for accurate retrieval.
- Easy maintenance: Update or expand sources anytime to keep answers current.
03 Deployment & Integrations
- One-line website embed or public share link for fast rollout on the web.
- Channel reach: Connect assistants to popular messaging and workplace apps to support users where they already are.
- Brand controls: Customize the widget’s appearance and behavior to match your style.
04 API & Extensibility
- Chatbot API: Power custom front-ends, portals, and mobile apps with the same assistant logic.
- Webhooks & events: Integrate conversations and signals with existing systems and workflows.
05 Safety, Governance & Controls
- Response moderation options help keep interactions on-policy.
- Access & permissions ensure the right people manage the right assistants.
- Data handling practices support safe, compliant deployments.
06 Analytics & Continuous Improvement
- Conversation insights highlight what users ask and how well answers land.
- Content gap detection guides what to add to the knowledge base next.
- Iteration tools make it simple to refine prompts, tone, and sources.
Chatbot Integration
To maximize usability and coverage, Murai supports multiple surfaces:
- For Website Visitors: Provide instant answers, guide users through flows, and capture qualified leads—24/7.
- For Support Teams: Deflect FAQs, surface cited source snippets, and hand off to humans when needed.
- For Shops: Act as a product assistant for faster product match and recommendations.